What are the challenges faced by Telecom & Technology Industry?

Heavy competition across the various network providers is leading to a lot of offers, many of which are free of cost services for a few months. This is leading to huge losses in revenue for various telecom service providers. Availability of variety of options for the customers is eating into the profits of telecom companies in terms of devising luring offers & spending a lot of money on advertisements. Customer churn is yet another big problem faced by telecoms in addition to strict rules devised by the telecom regulatory authorities.

How will Telecom and Technology Analytics help?

Telecom is one of the industries where there is no dearth of data getting generated. Analysing the data provides a lot of interesting insights including:

  • Predicting the customer churn
  • Contemporary analytics in determining the right marketing channel
  • Determining the survival analytics to come up with the probability of churn across the segments
  • Predicting the call drop rate
  • Predicting the network issues which customers might face to provide preventive solutions

These are just a few possibilities on how analytics will help the telecom companies to survive in the ever-increasing competitive market.

Why Innodatatics?

Innodatatics team in analytics boasts of data science professionals & big data architects from top FT B-Schools & technology colleges. The rapid evolving technologies are researched upon by our dedicated research team, collects information on them, and will be leveraged with the data scientists for optimum resolution. Sophisticated and secure Open source tools are considered wherever feasible to cut down the cost of solution building.

Case Study 1:   How to predict network outage to increase the availability of services View full Case study
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Case Study 2 :   How to automate the call center service desk
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