Internet users are spending more time on chat. Early adopters have been success. They deliver a more personal and instantaneous experience. They boost online availability.
Innobot is a service, powered by rules and AI, that consumers
interact with via chat interface. Uses machine learning to mimic
and react to written word to deliver a service. It can gather,
decipher, categorize, and discard intelligent data.
According to Mark Zuckerberg “You should be able to message a business in the same way you message a friend” - Facebook’s F8 conference, April 2016 Create personalized one-to-one interactions. Can handle huge audience 24/7. Automatically save the transcript of the chat and the data securely.
ChatBots work in two ways :
1. Chatbots that function based on rules are very limited and only as smart as they are programmed to be
2. Chatbots that function using Machine Learning use AI learn from conversations and grow increasingly smarter